Shipping and Delivery

Our Shipping policy was last updated 09 October 2024

At ENKE, we take immense pride in our products. Every item is diligently crafted to meet the highest quality and sustainability standards. However, we understand that there may be times when you are not completely satisfied. Rest assured we’re here to help.

Shipping Methods:
We offer shipping within India and Internationally using a variety of carriers. The carrier used for your order will depend on the size and weight of the package, as well as the shipping destination.

Shipping Costs:
Shipping is free for order on website – https://houseofenke.com

Processing Time:
Orders are typically processed within 4-5 business days after the order is placed. During peak periods, processing times may be slightly longer.

Delivery Time:
Delivery times vary depending on the shipping method and destination. Most orders are delivered within 7-10 business days of shipping. However, please note that delivery times may be longer for remote locations or during peak periods.

Tracking Information:
We provide tracking information for all orders. You will receive an email with the tracking information once your order has shipped. You can use the tracking information to track the status of your order.

Order Changes and Cancellations:
If you wish to initiate a return, please get in touch with us within 7 days of receiving your product. You can reach us at hello@houseofenke.com or log into your account. There is a nominal return charge of Rs. 147 in case you want to exchange or return the product.

Damaged or Lost Packages:
In the unfortunate event that the product you received is damaged or incorrect, we will either replace the product or issue a full refund at no additional cost to you. We request you to let us know within 48 hours of receiving the product. Please note that clearance sale items or products purchased during limited-time discounts are not eligible for returns or exchanges. Additionally, we can only accept returns if the product is in its original condition. For more detailed information, please refer to our comprehensive Return & Exchange Policy.

Your support helps us maintain a sustainable and fair business. Should you have any other questions or need further assistance, our customer service team is eager to assist you.

You can reach us at hello@houseofenke.com or log into your account.